Terms and Conditions

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By accessing or using this site, you acknowledge and agree to the disclaimers, terms, and conditions set forth below. Please read the following carefully:

Although this site is accessible worldwide, not all products or services discussed or referenced herein are available to all persons or in all geographic locations. Thrill Planet reserves the right to limit, in its sole discretion, the provision and quantity of any product or service to any person or geographic area it so desires. Any offer for any product or service made in or through this site is void where prohibited.

Thrill Planet Service Providers

Thrill Planet has Service Providers nationwide and we are continuously adding locations and services offered. If we need to change or withdraw venues or Thrill Planet locations due to circumstances beyond our control, comparable alternatives will be offered. In such cases recipients will be able to exchange their Thrill Planet Certificate for a different Thrill Planet Adventure Experience of the same monetary value. Thrill Planet Service Providers have their own terms and conditions. In order to participate in the Thrill Planet Adventure Experience, participants will be required to accept their Terms and Conditions. Participants may also be required to sign an acceptance form or a waiver by the Thrill Planet Service Provider and will be informed of this when they redeem their Thrill Planet Certificate or by the Service Provider at the time of the Thrill Planet Adventure Experience.

Refunds

Refunds are available only in the event that the purchased activity can no longer offered by ThrillPlanet.com and it's affiliates. All refunds are subject to a 25% administration fee and will be issued to the purchaser of the reservation or gift certificate. ThrillPlanet.com may also be required to uphold pre existing vendor policies which may include additional penalties or forfeitures. Properly cancelled reservations may be rescheduled or exchanged for a Gift Certificate valid for 2 years from the date of original purchase. In the event of inclement weather, most vendors will reschedule the experience if they are forced to cancel.

To request a refund, send an email to customerservice@ThrillPlanet.com containing the certificate or reservation number, purchaser name, address, telephone number and any additional information pertaining to the request. Expect a response within (10) business days.

Thrill Planet Information & Promotional Material

Thrill Planet strives to keep all information regarding the Thrill Planet Adventure Experiences as accurate and up-to-date as possible. However, precise details of each Thrill Planet Adventure Experience may change from time to time and from Provider to Provider. The Thrill Planet Adventure Experiences and information described and provided within Thrill Planet's promotional material and website, www.ThrillPlanet.com, is subject to change without notice. The pictures used to display Thrill Planet's adventures in all Thrill Planet promotional materials and website, www.ThrillPlanet.com are for illustration purposes only and may not accurately reflect the details of an individual Thrill Planet Adventure Experience. The duration of each Thrill Planet Adventure Experience is an approximation under ideal circumstances. Details regarding the number of participants, or any wait time that may be involved solely depend on the Service Provider operations, policies, and procedures; which are outside of Thrill Planet's control. Thrill Planet will provide itineraries as a guide whenever possible.

Thrill Planet Adventure Experience Requirements

It is the responsibility of the Thrill Planet participant to comply with all necessary requirements of the Thrill Planet Adventure Experience as set by Thrill Planet or any enacted Service Provider. Some Thrill Planet Adventure Experiences may be restricted by factors that may affect safety including but not limited to age, health, physical ability, height, and weight.

Thrill Planet descriptions will as accurately as possible explain the limitations or requirements relating to each Thrill Planet Adventure Experience. Participants may be liable for costs if they have to cancel their Thrill Planet Adventure Experience after booking because these requirements are not met. Full details of all restrictions for each Thrill Planet Adventure Experience can be found on www.ThrillPlanet.com and are available from Thrill Planet Customer Service at 1-800-372-1254.

Thrill Planet Certificates

Thrill Planet Certificates valid for a specific Thrill Planet Adventure Experience may be exchanged prior to booking. Thrill Planet reserves the right to impose an administration fee in such cases. The new Thrill Planet Adventure Experience will have the same expiration and redemption dates as the original Thrill Planet Certificate. The Thrill Planet Certificate is proof of payment. The Certificate Number and Redemption Reference found on the Thrill Planet Certificate will be used to identify recipients in communications with Thrill Planet. Thrill Planet Certificates are non-replaceable and must be presented intact on the day of the Thrill Planet Adventure Experience. Thrill Planet Certificates can be redeemed for service from the Issue Date. Thrill Planet Certificates are valid until the Expiration Date printed on the back of the Thrill Planet Certificate. If you have any questions regarding the Issue Date, Expiration Date or Redemption Date, please contact Thrill Planet Customer Service at 1-800-372-1254.

Availability

Thrill Planet Adventure Experiences should be booked a minimum of 14 days in advance and further for weekends or holiday periods. While we will make every effort to meet all your needs, Thrill Planet cannot guarantee to provide a Thrill Planet Adventure Experience on a chosen day. Participants will receive a written confirmation by email of their booking from Thrill Planet. Please do not make any travel or other related arrangements until the Thrill Planet booking has been confirmed.

Thrill Planet reserves the right to substitute certain elements of the Thrill Planet Adventure Experience, should those elements become unavailable due to circumstances beyond our control. Thrill Planet reserves the right to cancel an Adventure Experience based on the availability of our Service Provider(s). In this event, your activity will be rescheduled at a time convenient to you, and you will be contacted by a Customer Service Representative to do so.

Cancellations

If you are unable to make your appointment for any reason, you must send written correspondence via email to: customerservice@ThrillPlanet.com prior to 72 hours before set appointment. You must provide the certificate or reservation number, or purchaser information along with date and time of appointment. This entitles you to reschedule your appointment or transfer the credit to another service or location, or receive a gift certificate for the value of the original purchase. By not sending cancellation order according to set guidelines, you forfeit the value of the certificate or reservation and the appointment cannot be rescheduled.

Comments

For help resolving your issue, you may contact a Customer Service Advocate at 1-800-372-1254. If you would like to provide feedback on your experience, our Director would love to hear from you! You may send your comments via email to: customerservice@ThrillPlanet.com.

Your Right To Privacy

If you wish to purchase products or services described in this site, you may be asked to supply certain information, including credit card or other payment information. By providing such information, you represent and warrant that it is accurate, complete, and current. By making any such purchase, you agree to pay all charges (including shipping and handling charges) incurred by users of your credit card or other payment mechanism at the prices in effect when such charges are incurred. You are responsible for paying any taxes applicable to such purchase. Data about the activity of visitors to this site is automatically provided to Thrill Planet. Thrill Planet may use or disclose information about your demographics and use of the site in any manner that does not reveal your identity. Email addresses, postal addresses, or telephone numbers and other personally identifying data about you is known to Thrill Planet only when voluntarily submitted or posted to this site. Thrill Planet may use such personally identifying information provided by you to send communications to you regarding orders placed. Thrill Planet may also use this information to communicate advance notice of events and new products and services. Thrill Planet reserves the right to refuse any order for any reason. Orders may be delayed or canceled if Thrill Planet is not given completely accurate information and/or is unable to contact the person who has placed the order and/or is the primary cardholder for the order.

Equality

We recognize that persons with disabilities may have difficulty participating in certain Thrill Planet Adventure Experiences. Thrill Planet encourages the involvement of all persons in our Thrill Planet Adventure Experiences. To help us meet your needs, we ask that you inform us of any related disability when the Thrill Planet Adventure Experience is ordered. For any further questions or comments, please call a Thrill Planet Customer Service Representative at 1-800-372-1254.

Other Terms & Conditions

Thrill Planet is independently owned and operated. Thrill Planet Service Providers are individually responsible for their health and safety standards and operating practices. Thrill Planet therefore makes no guarantees of the consistency or efficacy of individual Service Providers.

Thrill Planet accepts no responsibility and shall not be liable for any loss, injury, claim, cost, damage, or any special, exemplary, punitive, indirect, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise which arises out of or is in anyway connected with (a) the use and redemption of this certificate or (b) the performance or nonperformance by any Service Providers even if all parties have been advised of the possibility of damages. Thrill Planet shall under no circumstances be liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control.

By exchanging the Thrill Planet Certificate or ticket, the participant accepts all Terms and Conditions stated at the time of service and releases Thrill Planet from any and all liability for any loss, injury, claim, cost or damage directly or indirectly connected with the chosen Thrill Planet Adventure Experience.

If any provision of this Agreement is found to be invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions shall not be affected. All clerical errors are subject to correction. The failure of Thrill Planet to enforce at any time any of the provisions of the Agreement shall not be construed to be a waiver of such provisions or the right of Thrill Planet to enforce such provisions in the future. Purchaser may not assign any rights under this Agreement without the written consent of Thrill Planet. Purchaser shall have no right to set off amounts due with respect to one transaction for claims under any other transaction with Thrill Planet

Any disputes arising under this Agreement shall be resolved, if not sooner settled, by a state or federal court of competent jurisdiction located in Georgia, U.S.A., and the Purchaser hereby irrevocably submits to the exclusive jurisdiction of such courts. These Terms and Conditions are subject to change without notice.

DEFINITIONS

Purchaser

The person who completes the financial transaction with Thrill Planet. An electronic receipt will be provided to the purchaser at the time of the transaction.

Service Provider

Any corporation, individual, or group of individuals, designated by Thrill Planet engaged in the provision of Thrill Planet Adventure Experiences or related materials.

Recipient

The person or persons designated to participate in the Thrill Planet Adventure Experience by the purchaser.

Participant

The person who participates in the Thrill Planet Adventure Experience.

Information@ThrillPlanet.com

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